Returns & Exchanges

Due to the perishable nature of our artisanal food products, we offer a 14-day window for reporting issues with your order to ensure the highest standards of quality and freshness. We are committed to providing a full refund or replacement for any items that arrive damaged, incorrect, or fail to meet our rigorous taste standards.

Return Process

• 1.
  Contact Support

  Send an email to our support team within 14 days of delivery, including your order number and a brief explanation of the issue.

• 2.
  Provide Verification

  Attach clear photographs of the product and packaging if the item arrived damaged or if the incorrect product was received.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to determine eligibility for a refund or a fresh replacement.

• 4.
  Resolution

  Once approved, we will initiate a refund to your original payment method or dispatch a replacement shipment at no additional cost to you.